Frequently Asked Questions
We love to help! This page contains answers to most of the commonly asked questions we receive. If you’ve got a question that isn’t answered here, please contact us.
Getting Started
- Can I create multiple groups?
- Are there any restrictions on group names?
- Why am I not receiving my password?
- What do you do with my phone number?
- How do I STOP group SMS messages?
- Is Tatango available outside of the U.S?
- What cell phone providers will Tatango work with?
- What types of groups are allowed?
- Does Tatango have a feature for donations via text message, sending MMS messages, creating ringtones, building voting applications, etc.?
- Why am I not receiving messages?
Messaging
- How long does it take for my members to receive the SMS message?
- How do I send an SMS message to my group?
- Can I send a message from a cell phone to my group?
- How will you know which group I want to send my message to when I use the text in feature?
- How do I message a subgroup from my mobile phone?
- Can I schedule group messages to be sent in the future?
- Will the message come from my mobile phone number?
- Will the messages sent through Tatango use up my available SMS messages on my mobile phone?
- Can I send messages to my group via a custom short code or my own mobile phone number?
- Can I receive replies from group members back to my phone?
My Tatango Account
Adding Members
- What is a keyword?
- Can I direct people to a certain sub-group from a keyword?
- What is the Web option?
- Can I add international numbers or Google voice or landlines?
- A group member opted out of my group, how can they get back in?
- Do I need to know their mobile phone carriers?
- Can Tatango automatically send a message when a member opts-in via keyword?
Managing Group
- How do I transfer group ownership?
- Can I export my contacts?
- Can I merge two groups?
- How do I delete a group?
- How do I create a subgroup?
- Is there a limit to the number of subgroups?
- How do I move members to a subgroup?
- How do I create another administrator on my Tatango group?
- Will the person I appoint as an administrator have access to my plan?
- Can I change my group name?
Billing
- What does it cost?
- What counts as a message?
- Do replies and keyword opt-ins count against my available messages?
- How much does is cost for group members?
- Will I get charged overage fees?
- What types of payment do you accept?
- Can I customize a plan?
- Do you have non-profit pricing?
- How do I update my credit card?
- Can I pay upfront for a year?
- What happens to my data after my subscription is cancelled?
- How do I cancel my subscription?
- Can I view my payment history?
- What is Tatango's refund policy?